PRIVACY POLICY

Last updated: March 23, 2026

Provis Coffee Roasters (“we,” “us,” or “our”) operates the website proviscoffee.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our site, place an order, or interact with us.

By using our website, you agree to the practices described in this policy.

INFORMATION WE COLLECT

Personal Information You Provide:

• Name, email address, phone number, and shipping/billing address when you place an order or create an account
• Payment information (processed securely through Shopify Payments — we never store your full card number)
• Order history and product preferences
• Any messages you send us through our contact form or email

Information Collected Automatically:

• Browser type, device type, operating system, and IP address
• Pages visited, time spent on site, referring URL, and click behavior
• Cookies and similar tracking technologies (see “Cookies” section below)

HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Fulfill and ship your orders
• Process payments and send order confirmations
• Communicate with you about your order, account, or inquiries
• Send marketing emails and product updates (only with your consent)
• Improve our website, products, and customer experience
• Detect and prevent fraud
• Comply with legal obligations

SHOPIFY

Our store is hosted on Shopify Inc. Shopify provides us with the e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Shopify stores your data on secure servers behind a firewall. For more information, read Shopify’s Terms of Service and Privacy Policy.

EMAIL MARKETING

We use Klaviyo to manage our email marketing. When you opt in to our newsletter or make a purchase, your email address may be added to our mailing list. Every email includes an unsubscribe link. You can opt out at any time and we will promptly remove you from marketing communications. Opting out of marketing emails does not affect transactional emails (order confirmations, shipping updates, etc.).

SMS MARKETING

If you opt in to SMS marketing, we may send you text messages about promotions, new products, and order updates. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. We will never send SMS without your explicit consent.

COOKIES AND TRACKING

We use cookies and similar technologies to:

• Remember your cart and preferences
• Analyze website traffic and usage patterns (Google Analytics)
• Serve relevant advertising (Meta Pixel)
• Improve site performance

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website.

THIRD-PARTY SERVICES

We share your information only with trusted third parties who help us operate our business:

• Shopify (e-commerce platform and payment processing)
• Klaviyo (email marketing)
• Google Analytics (website analytics)
• Meta/Facebook (advertising and conversion tracking)
• USPS and shipping carriers (order fulfillment)
• Payment processors (Shopify Payments, PayPal, Shop Pay)

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

YOUR RIGHTS

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Withdraw consent for marketing communications

California residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, request its deletion, and opt out of its sale. We do not sell personal information. To exercise your rights, contact us at hello@proviscoffee.com.

European residents: Under the General Data Protection Regulation (GDPR), you have additional rights including data portability and the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, email us at hello@proviscoffee.com. We will respond within 30 days.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill orders, provide customer support, and comply with legal obligations. If you request deletion of your data, we will remove it unless we are legally required to retain it.

SECURITY

We take reasonable precautions to protect your personal information. All transactions are processed through Shopify’s PCI-compliant payment infrastructure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

CHILDREN’S PRIVACY

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

GOVERNING LAW

This Privacy Policy is governed by the laws of the State of Missouri, United States.

CONTACT US

If you have questions about this Privacy Policy or your personal information:
Email: hello@proviscoffee.com
Response time: 1-2 business days